Privacy Policy

1. Information We May Collect

A. Account and contact information

When a user creates an account, contacts us, requests support, submits a website form, requests a demonstration, or sends a partnership inquiry, we may collect information such as:

• Full name
• Email address
• Phone number
• Business or store name
• Login or account information
• Information included in messages or support requests
• Information submitted through investor, partnership, or referral forms

B. Customer instruction information

Users may enter customer information in order to create and send product instructions. This information may include:

• Customer name
• Customer email address
• Selected products
• Customized product instructions
• Personal notes added by the salesperson
• Preferred language

Users are responsible for ensuring that they have the right to enter and use customer information through the app.

C. Device and usage information

When the website or app is used, certain technical information may be collected automatically, including:

• Device type
• Operating system
• Browser type
• App version
• IP address
• General usage activity
• Error and diagnostic information

Analytics, cookies, advertising identifiers, and similar tracking technologies are listed here only where they are actually in use. This section will be updated if such technologies are added.

2. How Information May Be Used

Information may be used to:

• Create and manage accounts
• Operate the Easy Steps Instruction App
• Generate and send customer instruction emails
• Respond to questions and support requests
• Process demo, business, partnership, referral, or investment inquiries
• Improve the website and the app
• Troubleshoot technical issues
• Maintain security
• Communicate important service or app updates
• Comply with legal obligations
• Protect the rights, safety, and property of Easy Steps Pro and its users

Customer information entered for the purpose of sending product instructions is not used for advertising.

3. Email Communications

Easy Steps Pro may send transactional or service-related emails, including:

• Customer instruction emails requested by a salesperson
• Account-related messages
• Support responses
• Security notices
• Important app or service updates

Marketing or promotional emails are sent only where legally permitted, and recipients are given an appropriate method to stop non-essential promotional communications.

4. How Information May Be Shared

Easy Steps Pro does not sell personal information.

Information may be disclosed only when reasonably necessary to:

• Operate the website or the app
• Send requested instruction emails
• Work with hosting, email, database, security, or technical service providers
• Comply with a law, court order, or legal request
• Investigate fraud, abuse, or security threats
• Protect the rights or safety of Easy Steps Pro, its users, or others
• Complete a merger, acquisition, financing, reorganization, or sale of business assets

Service providers receive only the information necessary to perform their services.

5. Data Security

Easy Steps Pro uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure, and absolute security cannot be promised.

6. Data Retention

Information is retained only for as long as reasonably necessary to:

• Provide the service
• Maintain accounts
• Respond to support requests
• Complete business inquiries
• Meet legal and accounting obligations
• Resolve disputes
• Enforce agreements
• Protect the security of the platform

Information that is no longer required is deleted or anonymized where reasonably possible.

7. Account and Data Deletion

Users may request deletion of their account and associated personal information by contacting easystepsapp@gmail.com. The request should include the email address connected to the account.

Easy Steps Pro may need to verify the identity of the requester before completing a deletion request. Certain information may be retained where required by law or where necessary for security, fraud prevention, dispute resolution, or legitimate recordkeeping.

A deletion request can be made at any time from this page — reinstalling the app is not required.

8. Children's Privacy

The Easy Steps Instruction App and website are intended for adults and business users. They are not directed to children under the age of 18, and Easy Steps Pro does not knowingly collect personal information from children under 18.

If information belonging to a child is discovered, it may be deleted.

9. Third-Party Links and Services

The website may link to third-party services, including:

• Apple App Store
• Facebook
• Google Play, once availability is restored
• Other external business or social media services

Easy Steps Pro is not responsible for the privacy practices or the content of third-party websites and services. Users should review the privacy policies of those third parties.

10. International Users

Information may be processed or stored in the United States or in other locations where service providers operate.

Users accessing the service from outside the United States understand that privacy laws in their location may differ from those that apply where the information is processed.

11. Changes to This Privacy Policy

Easy Steps Pro may update this Privacy Policy from time to time. When material changes are made, the revised effective date is displayed at the top of this page.

Where appropriate, users may also be notified through the app, the website, or by email.

12. Contact Us

For privacy questions, account deletion requests, or concerns about personal information:

• Easy Steps Pro
• App support and privacy: easystepsapp@gmail.com
• General and business: estepsart@gmail.com
• Website: https://easystepspro.com